DIGIT Core
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2.8
2.8
  • ☑️Introducing DIGIT Platform
    • DIGIT - Value Proposition
  • Platform
    • 🔎Overview
      • Principles
      • Architecture
        • Service Architecture
        • Infrastructure Architecture
        • Deployment Architecture
      • Technology
        • API Gateway
        • Open Source Tools
      • Checklists
        • API Checklist
        • Security Checklist
          • Security Guidelines Handbook
          • Security Flow - Exemplar
        • Performance Checklist
        • Deployment Checklist
      • UI Frameworks
        • React UI Framework
    • 🔧Core Services
      • Workflow Service
        • Setting Up Workflows
        • Configuring Workflows For An Entity
        • Workflow Auto Escalation
        • Migration To Workflow 2.0
      • Location Services
      • User Services
      • Access Control Services
      • PDF Generation Service
      • MDMS (Master Data Management Service)
        • Setting up Master Data
          • MDMS Overview
          • MDMS Rewritten
          • Configuring Tenants
          • Configuring Master Data
          • Adding New Master
          • State Level Vs City Level Master
      • Payment Gateway Service
      • User Session Management
      • Indexer Service
        • Indexer Configuration
      • URL Shortening Service
      • XState Core Chatbot
        • Xstate-Chatbot Message Localisation
        • XState-Chatbot Integration Document
      • NLP Engine Service
        • NLP Chatbot
      • SMS Template Approval Process
      • Telemetry Service
      • Document Uploader Service
      • Notification Enhancement Based On Different Channel
      • Report Service
        • Configuring New Reports
          • Impact Of Heavy Reports On Platform
          • Types Of Reports Used In Report Service
      • SMS Notification Service
        • Setting Up SMS Gateway
          • Using The Generic GET & POST SMS Gateway Interface
      • Survey Service
      • Persister Service
        • Persister Configuration
      • Encryption Service
        • Encryption Client Library
        • User Data Security Architecture
        • Guidelines for supporting User Privacy in a module
      • FileStore Service
      • ID Generation Service
      • Localization Service
        • Configuring Localization
          • Setup Base Product Localization
          • Configure SMS and Email
      • Email Notification Service
      • Searcher Service
      • Zuul Service
      • User OTP Service
      • OTP Service
      • Chatbot Service
      • National Dashboard Ingest
        • National Dashboard API Performance Testing Specs and Benchmark
        • National Dashboard: Steps for Index Creation
        • National Dashboard Adaptor Service
          • Deployment of Airflow DAG
          • Trigger Airflow DAG
          • Configure Airflow
          • Insert & Delete Data - Steps
          • Important Links & Credentials
          • Code Structure
          • KT Sessions
          • Pre-requisites For Enabling Adaptor
        • Revenue Maximisation
      • Audit Service
        • Signed Audit Performance Testing Results
      • Service Request
      • Self Contained Service Architecture (HLD)
      • Accelerators
        • Inbox Service
    • ✏️API Specifications
      • User
      • Access Control
      • Employee
      • Location
      • Localisation
      • Encryption
      • Indexer
      • File Store
      • Collection
      • DSS Ingest
      • HRMS
      • National Dashboard Ingest
      • WhatsApp Chatbot
      • Master Data Management
      • ID Generation
      • URL Shortner
      • Workflow Service
      • Workflow v2
      • Document Uploader Service
      • OTP Service
      • Reporting Service
      • PDF Generation Service
      • Payment Gateway Service
    • 🔐Data Protection & Privacy
      • Data Protection & Privacy Definitions
      • Legal Obligations For Privacy - eGov
      • Data Protection & Privacy - Global Best Practices
      • Guidelines
        • Platform Owner Guidelines
        • Implementing Agencies Guidelines
        • Admin Guidelines
        • Program Owner Guidelines
        • Data Security and Data Privacy
      • Data Privacy Policy Templates
        • eGov Data Privacy Policy
        • Implementing Agency Privacy Policy
        • Admin & Program Owner Privacy Policy
        • Supporting Agency Privacy Policy
      • Global Standards For All Roles
    • ▶️Get Started
      • Install DIGIT
      • Access DIGIT
      • Sandbox
      • Training and Certification
        • Training Resources
    • ⚒️Integrations
      • Payment
      • Notification
      • Transaction
      • Verification
      • View
      • Calculation
    • 🛣️Roadmap
    • 🎬Open Events
    • 👩‍💻Source Code
    • 👁️Project Plan
    • 📋Discussion Board
    • 🤝Contribute
  • Guides
    • 📓Installation Guide
      • DIGIT Deployment
      • Quick Setup
        • DIGIT Installation on Azure
        • DIGIT Installation on AWS
      • Production Setup
        • AWS
          • 1. Pre-requisites
          • 2. Understanding EKS
          • 3. Setup AWS Account
          • 4. Provisioning Infra Using Terraform
          • 5. Prepare Deployment Config
          • 6. Deploy DIGIT
          • 7. Bootstrap DIGIT
          • 8. Productionize DIGIT
          • FAQ
        • Azure
          • 1. Azure Pre-requisites
          • 2. Understanding AKS
          • 3. Infra-as-code (Terraform)
        • SDC
          • 1. SDC Pre-requisites
          • 2. Infra-as-code (Kubespray)
          • CI/CD Setup On SDC
        • CI/CD Set Up
          • CI/CD Build Job Pipeline Setup
        • Prepare Helm Release Chart
        • Deployment - Key Concepts
          • Security Practices
          • Readiness & Liveness
          • Resource Requests & Limits
          • Deploying DIGIT Services
          • Deployment Architecture
          • Routing Traffic
          • Backbone Deployment
    • 💽Data Setup Guide
      • User Module
      • Localisation Module
      • Location Module
    • 🚥Design Guide
      • Model Requirements
      • Design Services
      • Design User Interface
      • Checklists
    • ⚒️Developer Guide
      • Pre-requisites Training Resources
      • Backend Developer Guide
        • Section 0: Prep
          • Development Pre-requisites
          • Design Inputs
            • High Level Design
            • Low Level Design
          • Development Environment Setup
        • Section 1: Create Project
          • Generate Project Using API Specs
          • Create Database
          • Configure Application Properties
          • Import Core Models
          • Implement Repository Layer
          • Create Validation & Enrichment Layers
          • Implement Service Layer
          • Build The Web Layer
        • Section 2: Integrate Persister & Kafka
          • Add Kafka Configuration
          • Implement Kafka Producer & Consumer
          • Add Persister Configuration
          • Enable Signed Audit
          • Run Application
        • Section 3: Integrate Microservices
          • Integrate IDGen Service
          • Integrate User Service
          • Add MDMS Configuration
          • Integrate MDMS Service
          • Add Workflow Configuration
          • Integrate Workflow Service
          • Integrate URL Shortener Service
        • Section 4: Integrate Billing & Payment
          • Custom Calculator Service
          • Integrate Calculator Service
          • Payment Back Update
        • Section 5: Other Advanced Integrations
          • Add Indexer Configuration
          • Certificate Generation
        • Section 6: Run Final Application
        • Section 7: Build & Deploy Instructions
        • FAQs
      • Flutter UI Developer Guide
        • Introduction to Flutter
          • Flutter - Key Features
          • Flutter Architecture & Approach
          • Flutter Pre-Requisites
        • Setup Development Environment
          • Flutter Installation & Setup Guide
          • Setup Device Emulators/Simulators
          • Run Application
        • Build User Interfaces
          • Create Form Screen
        • Build Deploy & Publish
          • Build & Deploy Flutter Web Application
          • Generate Android APKs & App Bundles
          • Publishing App Bundle To Play Store
        • State Management With Provider & Bloc
          • Provider State Management
          • BloC State Management
        • Best Practices & Tips
        • Troubleshooting
      • UI Developer Guide
        • DIGIT-UI
        • Android Web View & How To Generate APK
        • DIGIT UI Development Pre-requisites
        • UI Configuration (DevOps)
        • Local Development Setup
        • Run Application
        • Create New Screen In DIGIT-UI
          • Create Screen (FormComposer)
          • Inbox/Search Screen
          • Workflow Component
        • Customisation
          • Integrate External Web Application/UI With DIGIT UI
          • Utility - Pre-Process MDMS Configuration
          • CSS Customisation
        • Citizen Module Setup
          • Sample screenshots
          • Project Structure
          • Install Dependency
          • Import Required Components
          • Write Citizen Module Code
          • Citizen Landing Screen
        • Employee Module Setup
          • Write Employee Module Code
        • Build & Deploy
        • Setup Monitoring Tools
        • FAQs
          • Troubleshoot Using Browser Network Tab
          • Debug Android App Using Chrome Browser
    • 🔄Operations Guide
      • DIGIT - Infra Overview
      • Setup Central Instance Infra
      • Central Monitoring Dashboard Setup
      • Kubernetes
        • RBAC Management
        • DB Dump - Playground
      • Setup Jenkins - Docker way
      • GitOps
        • Git Client installation
        • GitHub organization creation
        • Adding new SSH key to it
        • GitHub repo creation
        • GitHub Team creation
        • Enabling Branch protection:
        • CODEOWNER Reviewers
        • Adding Users to the Git
        • Setting up an OAuth with GitHub
        • Fork (Fork the mdms,config repo with a tenant-specific branch)
      • Working with Kubernetes
        • Installation of Kubectl
      • Containerizing application using Docker
        • Creation of Dockerhub account
      • Infra provisioning using Terraform
        • Installation of Terraform
      • Customization of existing tf templates
      • Cert-Manager
        • Obtaining SSL certificates with the help of cluster-issuer
      • Moving Docker Images
      • Pre and post deployment checklist
      • Multi-tenancy Setup
      • Availability
        • Infrastructure
        • Backbone services
          • Database
          • Kafka
          • Kafka Connect
          • Elastic search
            • ElasticSearch Direct Upgrade
            • Elastic Search Rolling Upgrade
        • Core services
        • DIGIT apps
        • DSS dashboard
      • Observability
        • ES-Curator to clear old logs/indices
        • Monitoring
        • Tracing
        • Jaeger Tracing Setup
        • Logging
        • eGov Monitoring & Alerting Setup
        • eGov Logging Setup
      • Performance
        • What to monitor?
          • Infrastructure
          • Backbone services
          • Core services
        • Identifying bottlenecks
        • Solutions
      • Handling errors
      • Security
      • Reliability and disaster recovery
      • Privacy
      • Skillsets/hiring
      • Incident management processes
      • Kafka Troubleshooting Guide
        • How to clean up Kafka logs
        • How to change or reset consumer offset in Kafka?
      • SRE Rituals
      • FAQs
        • I am unable to login to the citizen or employee portal. The UI shows a spinner.
        • My DSS dashboard is not reflecting accurate numbers? What can I do?
      • Deployment using helm
        • Helm installation:
        • Helm chart creation
        • Helm chart customization
      • How to Dump Elasticsearch Indexes
      • Deploy Nginx-Ingress-Controller
      • Deployment Job Pipeline Setup
      • OAuth2-Proxy Setup
      • Jira Ticket Creation
  • Reference
    • 👉Setup Basics
      • Setup Requirements
        • Tech Enablement Training - Essential Skills and Pre-requisites
        • Tech Enablement Training (eDCR) - Essential Skills and Prerequisites
          • Development Control Rules (Digit-DCR)
          • eDCR Approach Guide
        • DIGIT Rollout Program Governance
        • DevOps Skills Requirements
        • Infra Requirements
        • Team Composition for DIGIT Implementation
        • Infra Best Practices
        • Operational Best Practices
        • Why Kubernetes For DIGIT
      • Supported Clouds
        • Google Cloud
        • Azure
        • AWS
        • VSphere
        • SDC
      • Deployment - Key Concepts
        • Security Practices
        • CI/CD
        • Readiness & Liveness
        • Resource Requests & Limits
      • Understanding ERP Stack
        • ERP Monolithic Architecture
        • ERP Hybrid Architecture
        • ERP Coexistence Architecture
        • APMDP-HYBRID-INFRA ARCHITECTURE
        • eGov SmartCity eGovernance Suite
        • ERP Deployment Process
        • ERP Release Process
        • ERP User Guide
      • Deploying DIGIT Services
        • Deployment Architecture
        • Routing Traffic
        • Backbone Deployment
      • Troubleshooting
        • Distributed Tracing
        • Logging
        • Monitoring & Alerts
    • 📥Reference Reads
      • Analytics
      • DevSecOps
      • Low Code No Code
        • Application Specification
      • Beneficiary Eligibility
      • Government and Open Digital Platforms
      • Microservices and Low Code No Code
      • Registries
      • Platform Orientation - Overview
    • 🔏Data Security
      • Signed Data Audit
      • Encryption Techniques
      • Approaches to handle Encrypted Data
    • ❕Privacy
    • 🕹️DevOps
      • 1. How DNS works
      • 2. Load Balancer
      • 3. SSL/Cert-manager
      • 4.Ingress,WAF
      • 5.VPC
      • 6.Subnets
      • 7.EKS
      • 8.Worker Node Group
      • 9.RDS
      • 10.NAT
      • 11.Internet Gateway
      • 12.Block Storage (EBS Volumes)
      • 13.Object Storage (S3)
      • 14. Telemetry
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  1. Guides
  2. Operations Guide
  3. FAQs

I am unable to login to the citizen or employee portal. The UI shows a spinner.

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PreviousFAQsNextMy DSS dashboard is not reflecting accurate numbers? What can I do?

Last updated 2 years ago

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