DIGIT is a service delivery and governance platform. It enables ease of access of services for Citizens, ease of coordination for Employees & Vendors, ease of administration for Administrators and ease of Policy Making for Policy Makers & Researchers.
To enable a good citizen service, citizens, employees, vendors, administrators and policy makers to collaborate and exchange information seamlessly. The below diagram abstracts typical information exchange that needs to be enabled to between the various actors to deliver a good citizen service.
A digital service must provide these abilities to enable a good citizen service.
  1. 1.
    Register/Login - Ability for the Citizen register or sign in or identify themselves.
  2. 2.
    Apply/Upload - Ability for the Citizen to request for service by filling an application form and uploading a set of valid documents.
  3. 3.
    Pay/Bill - Ability for the Citizen to pay for the service and be able to download a bill for the payment.
  4. 4.
    Inform/Track - Ability for the Citizen would like to track or be informed about the service.
  5. 5.
    Assign - Ability for the Employee or Vendor to assign the service application or trigger a workflow that would assign it to an employee or a vendor.
  6. 6.
    Search/View - Ability for the Employee or Vendor to search and view the application.
  7. 7.
    Update/Comment - Ability for the Employee to update and comment the service application.
  8. 8.
    Deliver/Verify- Ability for the Employee or Vendor to deliver the service e.g. Setup a new water connection or verify/certify the information provided e.g. Verify economic status.
  9. 9.
    Support/Feedback - Ability for Citizen to raise support request in case of an exception or provided feedback in case of closure of the service request.
  10. 10.
    Monitor/Improve - Ability for the Administrator to monitor service performance and identify areas of improvement.
  11. 11.
    Plan/Budget - Ability for Administrators and Policy Makers to plan and budget continuous improvement of services.
Each government agency builds applications that provide some or all of these abilities. However, many of applications aren't built to scale, aren't able to exchange data with other applications thus locking data in application siloes, are unable to reuse services that were built by others. This leads to fragmented experience for citizens - who find it difficult to discover and use these services. The employees are forced to remember many passwords and use multiple applications to perform their work. Administrators are unable to get integrated information required for monitoring performance and identifying areas of improvement. This further leads to poor planning and budgeting.
Traditional application oriented approach leads to siloes, wasteful duplication, non-scalable and difficult to integrate
DIGIT is built using Platform based principles that enables seamless sharing of data and functionality through well defined building blocks. The building blocks can be composed into higher level services which can also be recomposed further to deliver unified data and experiences.
Core Services and Core Data Registries are grouped together into the "Foundation" or "Core Platform". These services and registries are reused by services that are part of Urban, Sanitation, Health Platforms etc. All services and registries are exposed through well defined APIs which can be used to build applications that deliver unified experience to citizens, employees, vendors, administrators and policy makers.
DIGIT is being designed to ensure it addresses all the issues with traditional application based approach and enable sustainable digital transformation at speed and scale. DIGIT design principles also keeps in mind the low state capacity in low and middle income countries (LMICs) hence there is special emphasis on Minimal and Ease of Use. The design principles on which DIGIT is built on are illustrated in the diagram below.
To enable the capabilities required to develop a good service, DIGIT provides a set of reusable building blocks (microservices) listed below that adhere to the above principles. A developer can build any service or registry by reusing the DIGIT services. DIGIT also provides accelerators like DIGIT Web Dashboard that can be extended to develop citizen, employee and administrator dashboards. More details on each of the services can is available on the Platform Architecture page.
DIGIT Services
To install and start developing using DIGIT, visit the Get Started page.
The list of developer Checklists/Guidelines are also being shared here to ensure the services built using DIGIT are robust and ease to use.
All content on this website by eGov Foundation is licensed under a Creative Commons Attribution 4.0 International License.
Last modified 1mo ago
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