DIGIT Core
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2.9-LTS
2.9-LTS
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      • Boundary Service
        • Migrate Old Boundary Data - Steps
      • Email Notification Service
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        • User Data Security Architecture
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      • FileStore Service
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        • Indexer Configuration
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        • Configuring Localization
          • Setup Base Product Localisation
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      • MDMS V2 (Master Data Management Service)
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        • MDMS (Master Data Management Service)
          • Setting up Master Data
            • MDMS Overview
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            • Configuring Tenants
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      • OTP Service
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        • Persister Configuration
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        • Setting Up SMS Gateway
          • Using The Generic GET & POST SMS Gateway Interface
      • User
        • User Session Management
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      • Workflow
        • Setting Up Workflows
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      • Libraries
        • Tracer Library
        • Encryption Client
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  • 📓Guides
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    • Design Guide
      • Model Requirements
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      • Design User Interface
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      • Pre-requisites Training Resources
      • Backend Developer Guide
        • Section 0: Prep
          • Development Pre-requisites
          • Design Inputs
            • High Level Design
            • Low Level Design
          • Development Environment Setup
        • Section 1: Create Project
          • Generate Project Using API Specs
          • Create Database
          • Configure Application Properties
          • Import Core Models
          • Implement Repository Layer
          • Create Validation & Enrichment Layers
          • Implement Service Layer
          • Build The Web Layer
        • Section 2: Integrate Persister & Kafka
          • Add Kafka Configuration
          • Implement Kafka Producer & Consumer
          • Add Persister Configuration
          • Enable Signed Audit
        • Section 3: Integrate Microservices
          • Integrate IDGen Service
          • Integrate User Service
          • Add MDMS Configuration
          • Integrate MDMS Service
          • Add Workflow Configuration
          • Integrate Workflow Service
          • Integrate URL Shortener Service
        • Section 4: Integrate Billing & Payment
          • Custom Calculator Service
          • Integrate Calculator Service
          • Payment Back Update
        • Section 5: Other Advanced Integrations
          • Add Indexer Configuration
          • Certificate Generation
        • Section 6: Run Final Application
        • Section 7: Build & Deploy Instructions
        • FAQs
      • UI Developer Guide
        • DIGIT-UI
          • UI Components Standardisation
            • DIGIT UI Core React Components
            • DIGIT UI Core Flutter Components
              • Input Field
              • Radio
              • Toggle
              • Button
              • Dropdown
              • Checkbox
              • Toast
              • Info Card
            • DIGIT UI Components v0.2.0
              • Foundation
                • Typography
                • Colour Pallete
                • Spacer
              • Atom
                • Accordion
                • Button
                • Checkbox
        • DIGIT UI Development Pre-requisites
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        • Pre-defined Screens In DIGIT-UI
          • Create Screen (FormComposer)
          • Inbox/Search Screen
          • Workflow Component
        • Create a New UI Module/Package
          • Project Structure
          • Install Dependency
          • Module.js
          • Import Required Components
          • Common Hooks
        • Employee Module Setup
          • Write Employee Module Code
          • Create Form - Create Screen
        • Citizen Module Setup
          • Sample screenshots
          • Citizen Landing Screen
          • Write Citizen Module Code
        • Customisation
          • Integrate External Web Application/UI With DIGIT UI
          • Utility - Pre-Process MDMS Configuration
          • CSS Customisation
          • Kibana Dashboard Integration With DSS Module
          • Login Page
        • Setup Monitoring Tools
        • Android Web View & How To Generate APK
        • FAQs
          • Troubleshoot Using Browser Network Tab
          • Debug Android App Using Chrome Browser
      • Flutter (Mobile App) UI Developer Guide
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          • Create Form Screen
        • Build Deploy & Publish
          • Build & Deploy Flutter Web Application
          • Generate Android APKs & App Bundles
          • Publishing App Bundle To Play Store
        • State Management With Provider & Bloc
          • Provider State Management
          • BloC State Management
        • Best Practices & Tips
        • Troubleshooting
    • Operations Guide
      • DIGIT - Infra Overview
      • Kubernetes
        • RBAC Management
        • Database Dump - Playground
      • Setup Jenkins - Docker way
      • GitOps
        • Git Client installation
        • GitHub organization creation
        • Adding new SSH key to it
        • GitHub repo creation
        • GitHub Team creation
        • Enabling Branch protection:
        • CODEOWNER Reviewers
        • Adding Users to the Git
        • Setting up an OAuth with GitHub
        • Fork (Fork the mdms,config repo with a tenant-specific branch)
      • Working with Kubernetes
        • Installation of Kubectl
      • Containerizing application using Docker
        • Creation of Dockerhub account
      • Infra Provisioning Using Terraform
        • Installation of Terraform
      • Customise Existing Terraform Templates
      • Cert-Manager
        • Obtaining SSL certificates with the help of cluster-issuer
      • Moving Docker Images
      • Pre and post deployment checklist
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        • Backbone services
          • Database
          • Kafka
          • Kafka Connect
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            • ElasticSearch Direct Upgrade
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      • Observability
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        • Monitoring
        • Environment Changes
        • Tracing
        • Jaeger Tracing Setup
        • Logging
        • eGov Monitoring & Alerting Setup
        • eGov Logging Setup
      • Performance
        • What to monitor?
          • Infrastructure
          • Backbone services
          • Core services
        • Identifying bottlenecks
        • Solutions
      • Handling errors
      • Security
      • Reliability and disaster recovery
      • Privacy
      • Skillsets/hiring
      • Incident management processes
      • Kafka Troubleshooting Guide
        • How to clean up Kafka logs
        • How to change or reset consumer offset in Kafka?
      • SRE Rituals
      • FAQs
        • I am unable to login to the citizen or employee portal. The UI shows a spinner.
        • My DSS dashboard is not reflecting accurate numbers? What can I do?
      • Deployment using helm
        • Helm Installation
        • Helm chart creation
        • Helm chart customization
      • How to Dump Elasticsearch Indexes
      • Deploy Nginx-Ingress-Controller
      • Deployment Job Pipeline Setup
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      • Jira Ticket Creation
    • Implementation Guide
    • Security & Privacy Guide
      • Security & Privacy Guidelines For Product Developers
      • Security & Privacy Guidelines For Solution Implementing Agencies
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  • 🚀Accelerators
    • UI Frameworks
      • Service Build Updates
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      • Transaction
      • Verification
      • View
      • Calculation
    • Concepts
      • Deployment - Key Concepts
        • Security Practices
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        • Deploying DIGIT Services
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        • Backbone Deployment
    • API Playground
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Overview

This document provides details on how to model the requirements for workflows, user stories and process indicators.

Steps - Model the Service Process Workflow

Given the requirements document from your business analyst, create a process model that looks as follows. It captures who (role) does what (activity) in what sequence to accomplish the outcome.

Start by identifying the users. The users could be citizens, vendors or employees. It is important to identify the roles the users are playing e.g. in the above the citizen is the "Applicant", Vendor is the "Verifier" and the Head of Department is the "Approver".

DIGIT Concepts

Tenant - DIGIT is a hierarchical multi-tenant system. The state can be a tenant. Departments can be the next-level tenant. So Punjab can be a tenant denoted by pb. The education department can be denoted by pb.education.

Role - Role can be configured to provide a set of access to the user. The "Approver" Role allows users to approve or reject the application but does not allow the user to edit the application.

User - When a user is created in DIGIT, they are mapped to tenant and role. So they have access only to those data that belong to that Tenant and can perform only those activities as defined in the role.

Workflow - Workflow is defined as a set of states e.g. New, Submitted, Verified, Approved. At each stage, different roles can perform different actions e.g. Verifier can verify an application only when the application is in the "Submitted" state. Abstracting workflows allows DIGIT to configure different workflows for different tenants. For instance, if Jalandhar wants to configure additional roles and steps in the Birth Certificate process (as compared to Amritsar) then it will be possible to do so.

For each role draw a swim lane (grey horizontal bar in the above diagram) which contains all the activities (boxes and rhombus). The activities should ideally be expressed in a "Verb Noun" pattern e.g. pay charges, verify application and so on.

Elaborate Activities

Activities can be elaborated in two ways - as a user story or a use case. User Stories are an informal way of expressing what the user wants e.g. “As a [persona], I [want to], [so that].”

As an Applicant, I want to be able to provide enter the form as quickly as possible. I want to know the process and when the certificate will be available to me.

Use Case is a more formal way of capturing exact steps and alternate flows the user can follow e.g.

The Applicant logs into the system by entering the user name and password. The applicant then enters the following fields - child's name, mother's name, father's name, date of birth, and place of birth. All these fields are mandatory.

If you are following an agile process then the user story-based approach works fine. Agile also works well when you are not clear about the end outcome and want to iterate. However, if you are clear about what you want and also want to avoid too much back & forth communication between the product and engineering team during development with predictable outcomes then go with the use case-based approach.

Elaborate Process Performance Indicators

Identify the process performance indicators that an administrator may want to see to monitor and identify areas of improvement. For example, the administrator may want to see the following metrics and compare them over various time periods and administrative hierarchies.

  1. Number of applications

  2. Number of applications by status

  3. Average time to deliver the applications

  4. Average time by status

  5. Average feedback

  6. Number of complaints

  7. Number of complaints by status

  8. Average time to resolve complaints

  9. Number of reopened complaints

  1. 📓Guides
  2. Design Guide

Model Requirements

Steps to model requirements for workflows, user stories

PreviousDesign GuideNextDesign Services
  • Overview
  • Steps - Model the Service Process Workflow
  • Elaborate Activities
  • Elaborate Process Performance Indicators
Workflow diagram for birth certificate registration