DIGIT Core
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2.9-LTS
2.9-LTS
  • 🖥️Platform
    • Overview
    • Why DIGIT?
    • Principles
    • Architecture
      • Service Architecture
      • Technology Architecture
        • Open Source Tools
      • Infrastructure Architecture
      • Deployment Architecture
    • API Specifications
      • Access Control
      • Boundary
      • Document Uploader
      • Encryption
      • File Store
      • ID Generation
      • Indexer
      • Localisation
      • Master Data Management
      • OTP
      • Payment Gateway
      • PDF Generation
      • URL Shortner
      • WhatsApp Chatbot
      • Workflow
    • Core Services
      • Access Control Services
      • Audit Service
        • Signed Audit Performance Testing Results
      • API Gateway
        • Configuring Gateway Rate Limiting
      • Boundary Service
        • Migrate Old Boundary Data - Steps
      • Email Notification Service
      • Encryption Service
        • Encryption Client Library
        • User Data Security Architecture
        • Guidelines for supporting User Privacy in a module
      • FileStore Service
      • ID Generation Service
      • Indexer Service
        • Indexer Configuration
      • Internal Gateway
      • Location
      • Localization Service
        • Configuring Localization
          • Setup Base Product Localisation
          • Configure SMS and Email
      • MDMS V2 (Master Data Management Service)
        • Adopt New MDMS - Steps
        • MDMS (Master Data Management Service)
          • Setting up Master Data
            • MDMS Overview
            • MDMS Rewritten
            • Configuring Tenants
            • Configuring Master Data
            • Adding New Master
            • State Level Vs City Level Master
        • MDMS Migration
      • OTP Service
      • Payment Gateway Service
      • PDF Generation Service
      • Persister Service
        • Persister Configuration
      • Service Request
      • SMS Notification Service
        • Setting Up SMS Gateway
          • Using The Generic GET & POST SMS Gateway Interface
      • User
        • User Session Management
      • User OTP Service
      • URL Shortening Service
      • Workflow
        • Setting Up Workflows
        • Configuring Workflows For An Entity
        • Workflow Auto Escalation
        • Migration To Workflow 2.0
      • Libraries
        • Tracer Library
        • Encryption Client
      • Accelerators
        • Inbox Service
    • DIGIT: How-Tos
      • SMS Template Approval Process
      • Notification Enhancement Based On Different Channel
    • Releases
      • DIGIT 2.9 LTS
        • Test Automation
        • Release Checklist
        • Service Build Updates
          • Hotfix
        • Test Cases
        • Automated DIGIT Deployment
        • Upgrade Guide: Transitioning DIGIT Modules to Spring Boot Version 3.2.2
        • Postgres Upgrade: Service Code Changes
        • Updating RDS Version in AWS
        • LTS DIGIT Migration - v2.8 To v2.9
        • Changelog
        • Backup PostgreSQL Database In AWS - Steps
    • Source Code
  • đź““Guides
    • Installation Guide
      • Infrastructure Setup
        • AWS
          • 1. Pre-requisites
          • 2. Setup AWS Account
          • 3. Provision Infrastructure
          • FAQ
        • Azure
          • 1. Azure Pre-requisites
          • 2. Understanding AKS
          • 3. Infra-as-code (Terraform)
        • SDC
          • 1. SDC Pre-requisites
          • 2. Infra-as-code (Kubespray)
          • CI/CD Setup On SDC
        • CI/CD Set Up
          • CI/CD Build Job Pipeline Setup
      • DIGIT Deployment
        • Full Deployment
          • Deploy DIGIT
            • Prepare Deployment Configuration
        • Full Deployment (Beta)
          • Creating New HelmChart
          • Prepare Helm Release Chart
      • Quick Setup (AWS)
    • Data Setup Guide
      • Bootstrap DIGIT
      • Productionize DIGIT
      • User Module
      • Localisation Module
      • Location Module
      • MDMS - V2
    • Design Guide
      • Model Requirements
      • Design Services
      • Design User Interface
      • Checklists
    • Developer Guide
      • Pre-requisites Training Resources
      • Backend Developer Guide
        • Section 0: Prep
          • Development Pre-requisites
          • Design Inputs
            • High Level Design
            • Low Level Design
          • Development Environment Setup
        • Section 1: Create Project
          • Generate Project Using API Specs
          • Create Database
          • Configure Application Properties
          • Import Core Models
          • Implement Repository Layer
          • Create Validation & Enrichment Layers
          • Implement Service Layer
          • Build The Web Layer
        • Section 2: Integrate Persister & Kafka
          • Add Kafka Configuration
          • Implement Kafka Producer & Consumer
          • Add Persister Configuration
          • Enable Signed Audit
        • Section 3: Integrate Microservices
          • Integrate IDGen Service
          • Integrate User Service
          • Add MDMS Configuration
          • Integrate MDMS Service
          • Add Workflow Configuration
          • Integrate Workflow Service
          • Integrate URL Shortener Service
        • Section 4: Integrate Billing & Payment
          • Custom Calculator Service
          • Integrate Calculator Service
          • Payment Back Update
        • Section 5: Other Advanced Integrations
          • Add Indexer Configuration
          • Certificate Generation
        • Section 6: Run Final Application
        • Section 7: Build & Deploy Instructions
        • FAQs
      • UI Developer Guide
        • DIGIT-UI
          • UI Components Standardisation
            • DIGIT UI Core React Components
            • DIGIT UI Core Flutter Components
              • Input Field
              • Radio
              • Toggle
              • Button
              • Dropdown
              • Checkbox
              • Toast
              • Info Card
            • DIGIT UI Components v0.2.0
              • Foundation
                • Typography
                • Colour Pallete
                • Spacer
              • Atom
                • Accordion
                • Button
                • Checkbox
        • DIGIT UI Development Pre-requisites
        • UI Configuration (DevOps)
        • Local Development Setup
        • Run Application
        • Build & Deploy
        • Pre-defined Screens In DIGIT-UI
          • Create Screen (FormComposer)
          • Inbox/Search Screen
          • Workflow Component
        • Create a New UI Module/Package
          • Project Structure
          • Install Dependency
          • Module.js
          • Import Required Components
          • Common Hooks
        • Employee Module Setup
          • Write Employee Module Code
          • Create Form - Create Screen
        • Citizen Module Setup
          • Sample screenshots
          • Citizen Landing Screen
          • Write Citizen Module Code
        • Customisation
          • Integrate External Web Application/UI With DIGIT UI
          • Utility - Pre-Process MDMS Configuration
          • CSS Customisation
          • Kibana Dashboard Integration With DSS Module
          • Login Page
        • Setup Monitoring Tools
        • Android Web View & How To Generate APK
        • FAQs
          • Troubleshoot Using Browser Network Tab
          • Debug Android App Using Chrome Browser
      • Flutter (Mobile App) UI Developer Guide
        • Introduction to Flutter
          • Flutter - Key Features
          • Flutter Architecture & Approach
          • Flutter Pre-Requisites
        • Setup Development Environment
          • Flutter Installation & Setup Guide
          • Setup Device Emulators/Simulators
          • Run Application
        • Build User Interfaces
          • Create Form Screen
        • Build Deploy & Publish
          • Build & Deploy Flutter Web Application
          • Generate Android APKs & App Bundles
          • Publishing App Bundle To Play Store
        • State Management With Provider & Bloc
          • Provider State Management
          • BloC State Management
        • Best Practices & Tips
        • Troubleshooting
    • Operations Guide
      • DIGIT - Infra Overview
      • Kubernetes
        • RBAC Management
        • Database Dump - Playground
      • Setup Jenkins - Docker way
      • GitOps
        • Git Client installation
        • GitHub organization creation
        • Adding new SSH key to it
        • GitHub repo creation
        • GitHub Team creation
        • Enabling Branch protection:
        • CODEOWNER Reviewers
        • Adding Users to the Git
        • Setting up an OAuth with GitHub
        • Fork (Fork the mdms,config repo with a tenant-specific branch)
      • Working with Kubernetes
        • Installation of Kubectl
      • Containerizing application using Docker
        • Creation of Dockerhub account
      • Infra Provisioning Using Terraform
        • Installation of Terraform
      • Customise Existing Terraform Templates
      • Cert-Manager
        • Obtaining SSL certificates with the help of cluster-issuer
      • Moving Docker Images
      • Pre and post deployment checklist
      • Multi-tenancy Setup
      • Availability
        • Infrastructure
        • Backbone services
          • Database
          • Kafka
          • Kafka Connect
          • Elastic search
            • Elastic Search Rolling Upgrade
            • ElasticSearch Direct Upgrade
        • Core services
        • DIGIT apps
        • DSS dashboard
      • Observability
        • ES-Curator - Clear Old Logs/indices
        • Monitoring
        • Environment Changes
        • Tracing
        • Jaeger Tracing Setup
        • Logging
        • eGov Monitoring & Alerting Setup
        • eGov Logging Setup
      • Performance
        • What to monitor?
          • Infrastructure
          • Backbone services
          • Core services
        • Identifying bottlenecks
        • Solutions
      • Handling errors
      • Security
      • Reliability and disaster recovery
      • Privacy
      • Skillsets/hiring
      • Incident management processes
      • Kafka Troubleshooting Guide
        • How to clean up Kafka logs
        • How to change or reset consumer offset in Kafka?
      • SRE Rituals
      • FAQs
        • I am unable to login to the citizen or employee portal. The UI shows a spinner.
        • My DSS dashboard is not reflecting accurate numbers? What can I do?
      • Deployment using helm
        • Helm Installation
        • Helm chart creation
        • Helm chart customization
      • How to Dump Elasticsearch Indexes
      • Deploy Nginx-Ingress-Controller
      • Deployment Job Pipeline Setup
      • OAuth2-Proxy Setup
      • Jira Ticket Creation
    • Implementation Guide
    • Security & Privacy Guide
      • Security & Privacy Guidelines For Product Developers
      • Security & Privacy Guidelines For Solution Implementing Agencies
      • Security & Privacy Guidelines For Program Owners
  • 🚀Accelerators
    • UI Frameworks
      • Service Build Updates
    • Integrations
      • Payment
      • Notification
      • Transaction
      • Verification
      • View
      • Calculation
    • Concepts
      • Deployment - Key Concepts
        • Security Practices
        • Readiness & Liveness
        • Resource Requests & Limits
        • Deploying DIGIT Services
        • Deployment Architecture
        • Routing Traffic
        • Backbone Deployment
    • API Playground
    • Sandbox
    • Checklists
      • API Checklist
      • Security Checklist
        • Security Guidelines Handbook
        • Security Flow - Exemplar
      • Performance Checklist
      • Deployment Checklist
    • Contribute
    • Discussion Board
    • Academy
    • Events
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  1. Guides
  2. Developer Guide
  3. UI Developer Guide
  4. FAQs

Troubleshoot Using Browser Network Tab

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Overview

This page provides the steps to resolve issues using the network tab on the browser.

While using the application or while performing some action if something fails we get generic error messages on the UI.

Such as - Something went wrong / Please try again or contact support.

Despite trying again, the same error message pops back up. What else could go wrong? The Network tab enables us to see more information about the Error.

Steps

To fetch more information in context to the error message -

  1. Inspect the Page - On the page with the error message, right-click the page and choose Inspect in the dropdown menu.

  2. Select the Network Tab - The browser’s network tab is a way to look directly at what’s happening behind the scenes of a page. It shows us not only the type of data being requested and passed as we interact with the page, but it also let's know if there are any actions that are failing. After selecting Inspect, a new window will appear. In this new window, click the Network tab. Then, select the XHR filter option. This will hide everything except API requests.

  3. Refresh the Page - Click the Refresh button in your browser. Since the Network tab will only show us the requests that occur after the tab has been opened, we’ll need to refresh the page so that we can view the error as it occurs. As the page reloads, you’ll see various API requests populate the panel.

  4. Re-create the Error - In order to understand what’s causing our error, we’ll first need to go through the same steps we took to get the error so that we can watch the request happen in real-time. In this case, to recreate the error we’ll click Update again. By re-creating the error, we’ll see exactly which request is causing the issue.

  1. Find the Red-Line Item in the Network Panel - This is the error that occurs when clicking Update. The status is 400, which is the error code for “bad request.” Everything else has the status 200, which is the code for “OK,” meaning nothing went wrong for those other requests.

  2. Preview the Error Details - Click the red-line item to see the error details. Clicking that line item will open a new frame on the right-hand side, and in this frame, you’ll see a few tabs: Headers, Preview, Response, Cookies, and Timing. In this case, stick with Preview since this contains the basic information.

  3. View the Error Message - While in some cases you won’t see a specific message here, in this case, you’ll see the following:

error: "Not Found"
message: "No message available"
path: "/egov-workflow-v2/egov-wf/process/_nearingslacount"
status: 404

Thanks to the network panel, you were able to take a look under the hood, diagnose the issue, and put a fix in place.

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